In an increasingly competitive landscape, simple customer satisfaction is no longer enough to retain clients amid relentless price competition. True loyalty remains the only reliable foundation for sustainable revenue and long-term profitability.
"LEADING CHANGE: HOW TO TURN UNCERTAINTY INTO OPPORTUNITY", featuring Curtis Bateman – one of the world’s leading experts on Leading Change. As Senior Vice President of FranklinCovey Worldwide, he has helped thousands of top organizations across the U.S., Europe, and Asia lead transformation and thrive amid massive disruption.
"Digital transformation" has been the buzzword in recent years, and the Covid pandemic has accelerated its implementation. The shift towards studying and working on technology platforms has become a habit for many, and the explosion of the artificial intelligence (AI) race has further changed the game.
